UX/UI and Communications Designer

As part of a comprehensive effort to reform and reinvent New York City’s approach to criminal justice and policing, the City of New York is launching an “Ending the Poverty to Prison Pipeline” initiative that addresses the recommendations surfaced in the Police Reform and Reinvention Collaborative draft plan. Within this initiative, NYC Opportunity will be focused on developing solutions and furthering recommendations that connect low-income and justice-involved clients and their families to new or improved streamlined services and supports that center community needs, and prevent or reduce justice system contact.

The Designer will support the Ending the Poverty to Prison Pipeline initiative, and use their expertise and experience to work collaboratively with multiple stakeholders to plan, research, produce potential prototypes, and create user flows and other designs relevant for the program.

In addition to supporting the Ending the Poverty to Prison Pipeline initiative, this role will also provide ongoing support for other NYC Opportunity priorities. You will work closely with design, program and evaluation, data, product and technology team members to enhance and expand NYC Opportunity’s programs and products and will contribute to elevating, strengthening and executing the wider office’s strategies. This role will be part of the Service Design Studio team, but your work will be part of cross-collaborative efforts across the wider office, many of which will have touchpoints around the theme of improving and streamlining social service navigation.


Please take note that this is a hybrid design role which requires both UX/UI and communication design experience. We are seeking someone who carries strength both in designing digital tools and interfaces, as well as designing branded graphics, research assets (eg. service blueprints, personas, etc.), and social media on occasion. You will be working closely with staff or external vendors versed in product development and data management, and producing visual communication assets that help storytell and bring clarity to our work.

Responsibilities include:

  • Developing wireframes, mockups, final design documentation, and style guides for new and existing services.
  • Building web-based applications and data visualizations including informational sites, transactional applications, maps, interactive graphics, charts, and dashboards.
  • Contributing to the identification of current product enhancements and new offerings including development of strategy, design, deliverables, and final products.
  • Taking time to review and provide consultation around design related deliverables from internal teams (design, data, development teams), vendors, and external partners.
  • Retaining a high-level understanding of how all of the technical pieces of a software system work together in order to ensure that new products are delivered and maintained successfully.
  • Designing branded graphics, research assets (eg. service blueprints, personas, etc.), and social media on occasions
  • Supporting the preparation of decks, agendas and other facilitation materials and talking points to run successful stakeholder meetings.
  • Promoting best practices by writing blog posts, creating and contributing to toolkits and templates, and doing presentations.
  • Participating in or supporting office wide or cross-agency working groups that need technical assistance or thought leadership.
  • Contributing to city-wide design standards and initiatives.
  • Performing duties as assigned by the Director of Design, and to support other team directors and fellow team members as needed.
  • Advocating for centering communities when designing programs and services.
  • Contributing time and skill in promoting and storytelling the work of the Studio and the larger office. You see yourself as an ambassador for the work.

  Skills We're Seeking

We understand that candidates may not have all of the skills we are seeking below. We encourage those interested to apply even if they do not meet all of them. We are looking for talented individuals to join our team.

Experience working closely with communities who are engaging with public services and programs and/or has lived-experience engaging with public services and programs.

Experience in policy, government or non-profit, in particular with low-income and vulnerable youth and families is a plus.

Experience in user experience (UX) research and development, and user interface (UI) design and development.

Understands and has employed participatory research and community-centered design research and engagement practices.

Experience in web application development - experience with mobile applications a plus.

Strong analytical skills and ability to understand and synthesize complex systems. Strong communication and presentation skills, both verbal and written.

Commitment to the mission of advancing greater equality and opportunity.

Experience in digital product strategy.

Experience using UX/UI and graphic design tools such as FIGMA, Adobe CC, Sketch, etc.

  Education and Experience

A master's degree from an accredited college in social design, anthropology, public administration, public policy, economics, information technology, data science, finance, sociology, political science, urban studies or a closely related field, and two years of satisfactory full-time professional experience in government, or non-profit or social impact sector.


A baccalaureate degree from an accredited college and four years of professional experience in the areas described above.

  Benefits and Compensation

This is a permanent, full-time position offering competitive salary and benefits. To learn more about the New York City's Employee benefits, visit the NYC Office of Labor Relations.

The salary range for this position is $90,000 - $105,000 commensurate with experience and qualifications.

  How to Apply

The application window for the UX/UI and Communications Designer position with the Mayor’s Office for Economic Opportunity is now closed.