Technical Manager

The Technical Manager will manage and lead a team of full-stack software engineers in the development and maintenance of digital service offerings. As part of a lean team, they will also be able to contribute to special projects and provide periodic code reviews. The Technical Manager will work closely with the NYCO teams to deliver human-centered, data-driven digital services that are continuously improved and updated to meet the needs of all users and City stakeholders. The Technical Manager oversees resourcing needs and technology supports while also bringing new technologies and tools to bear on priority anti-poverty initiatives.


  • Deliver first-in-class digital services that meet user and City needs.
  • Lead the technical scoping and strategy for new projects.
  • Advocate for building digital services using a human-centered design approach and Agile methodology that supports how the City does business now and in the future.
  • Guide the technical direction for the organization, including development for digital and service innovation projects.
  • Manage the technical project deadlines and schedules.
  • Serves as a liaison between NYC Opportunity and Office of Innovation and Technology (OTI) to:
    • Coordinate with the Office of Technology and Innovation to ensure application security, performance, and availability.
    • Manage software security accreditation process with OTI’s Cyber and Information Security teams.
    • Ensure the proper technology solution is adopted and fits into the overall technology ecosystem.
  • Manage vendor work scope, resources, and project execution and delivery.
  • Oversee knowledge transfer and training for maintenance of systems.
  • Ensure best practices are followed for all NYC Opportunity products - such as: technical documentation, GitHub maintenance, and accessibility standards.
  • Foster innovation in technologies to solve key business challenges and serve as a subject matter expert for digital technology.
  • Build and strengthen partnerships with City agency technical teams and key stakeholders to enhance, supplement and shape NYC Opportunity and Citywide digital and technology strategies.
  • Hold relationships with key technical partners, such as AWS and other civic tech organizations.
  • Make sure that business priorities are fully supported by the right architectures and systems.
  • Bring a deep knowledge of the technology landscape and marketplace to the City, and make sure the City effectively uses modern standards and solutions.
  • Work with Directors to create an annual budget for the technology-related personnel, infrastructure, licensing, and contracting.
  • Manage and advise in special technology projects and initiatives.

  Skills We're Seeking

We understand that candidates may not have all of the skills we are seeking below. We encourage those interested to apply even if they do not meet all of them. We are looking for talented individuals to join our team.

Commitment to the mission of advancing greater equality and opportunity.

Experience working closely with communities who are engaging with public services and programs and/or has lived-experience engaging with public services and programs.

Experience in policy, government or non-profit, in particular with low-income and vulnerable youth and families is a plus.

Have knowledge of current technical advancements and process.

Experience managing enterprise systems and lightweight-modular-open source solutions.

Understanding of cloud infrastructure services and management, including AWS.

Comfortable with agile and waterfall development methodologies.

Experience managing internal and external (consultants, vendors) technical resources.

Understand product development with empathy.

Excellent communication and presentation skills, both verbal and written.

Integration of API and open platforms that promote civic engagement and innovation and improve service delivery.

Client-focused, committed to rapid execution, and strategic and flexible.

Familiarity with data analysis methods and tools.

Ability to handle confidential and highly sensitive information in a professional manner.

Familiar with the following languages, tools, and stacks: Wordpress, Django, React, Docker, Terraform, Python, Lambda (NodeJS), Java.

  Education and Experience

Master's degree in information systems, technology, or equivalent preferred with 7-10 years of experience in digital services and technology innovation.

  Benefits and Compensation

This is a permanent, full-time position offering competitive salary and benefits. To learn more about the New York City's Employee benefits, visit the NYC Office of Labor Relations.

The salary range for this position is $130,000 - $150,000 commensurate with experience and qualifications.

  How to Apply

Please fill out the application form. The form will prompt you to upload a resume and cover letter.

In addition to the application form, candidates will have to complete a separate application on the NYC job portal.

Due to the volume of applications received we may not be able to respond to every application.



Please note that as of September 13, 2021, NYC government employees are no longer working remotely. This position will require work from our office in Downtown Brooklyn. All new staff are required by the City of New York to be vaccinated against Covid-19.