Senior Product Manager - Benefits Access

The Senior Product Manager for our Benefits Access portfolio manages a suite of digital products that connects millions of New Yorkers to social services and benefits. They will drive new feature development, refinements, and maintenance for ACCESS NYC. They will also drive the growth and adoption of the NYC Benefits Platform, open-source tools we develop and maintain in tandem with ACCESS NYC.

The Senior Product Manager will create and foster strong relationships with senior and executive level stakeholders across government. They will manage cross disciplinary teams to create impactful digital solutions, and center community in their work. The Senior Product Manager will supervise a Content Policy Analyst and Product Fellow who will support NYC Opportunity’s benefits access products.


  Responsibilities

The Senior Product Manager will be responsible for the delivery, ongoing success, and continuous improvement of the service catalog product and collaborate with other team members as needed.

Responsibilities include:

  • Define and drive the product vision, strategy, and continued growth of ACCESS NYC and related benefits access services.
  • Keep abreast of and translate policy and administration goals into digital product solutions that create meaningful impact for NYC residents and administering social service agencies.
  • Build and maintain relationships with senior and executive level stakeholders across City government (and sometimes State and Federal) to collaborate on projects.
  • Lead multidisciplinary project teams to research and define problems, assess potential opportunities and impacts, align on success measures, and manage implementation plans for new projects.
  • Collaborate with design, technology, data, and other internal and external teams to drive the product development lifecycle.
  • Utilize user research, analytics, and other methods to make product decisions and set priorities.
  • Manage procurement and contracting with vendors.
  • Maintain product development timelines and scope.
  • Facilitate requirements gathering activities with representatives from appropriate business operational units, other application support teams, and external agencies and vendors.
  • Create product launch plans and ongoing marketing strategies.
  • Manage and coach junior staff, including a product fellow and potential other staff.

  Skills We're Seeking

We understand that candidates may not have all of the skills we are seeking below. We encourage those interested to apply even if they do not meet all of them. We are looking for talented individuals to join our team.

Commitment to the mission of advancing greater equality and opportunity.

Experience working closely with communities who are engaging with public services and programs and/or has lived-experience engaging with public services and programs.

Experience in policy, government or non-profit, in particular with low-income and vulnerable youth and families is a plus.

Understands product development with empathy, and focus on impact.

3-4 years of experience in digital product management and strategy.

Experience engaging communities through user research, outreach, or through direct services.

Committed to rapid execution while being strategic and flexible.

Ability to self-direct work.

Excellent communication and presentation skills, both verbal and written.

Experience building and managing APIs and open platforms within a government context.

Familiarity with data analysis methods and tools.

Ability to handle confidential and highly sensitive information in a professional manner.

  Education and Experience

A baccalaureate degree from an accredited college in computer science, engineering, human computer interaction, interactive media, digital and graphics design, data visualization, communication or a related field, and four years of full-time experience related to the area(s) required by the particular position; or

An associate degree from an accredited college in computer science, engineering, human computer interaction, interactive media, digital and graphics design, data visualization, communication or a related field, and six years of full-time experience related to the area(s) required by the particular position.

  Benefits and Compensation

This is a permanent, full-time position offering competitive salary and benefits. The salary range for this position is $95,000 - $120,000 commensurate with experience and qualifications.

To learn more about the New York City's Employee benefits, visit the NYC Office of Labor Relations

Applicants must be authorized to work in the United States. We are unable to provide sponsorship to prospective employees.

  How to Apply

Please fill out the application form. The form will prompt you to upload a resume and cover letter.

In addition to the application form, candidates will have to complete a separate application on the NYC job portal (Job ID: 546999).

 

 

This position will require work from our office in Downtown Brooklyn. Please note that as of September 13, 2021, NYC government employees are no longer working remotely.

All new staff are required by the City of New York to be vaccinated against Covid-19.