Program Manager - Ending the Poverty to Prison Pipeline

As part of a comprehensive effort to reform and reinvent New York City’s approach to criminal justice and policing, the City of New York is launching an “Ending the Poverty to Prison Pipeline” initiative that addresses the recommendations surfaced in the Police Reform and Reinvention Collaborative draft plan. Within this initiative, NYC Opportunity will be focused on developing solutions and furthering recommendations that connect low-income and justice-involved clients and their families to new or improved streamlined services and supports that center community needs, and prevent or reduce justice system contact.

NYC Opportunity is seeking an experienced leader and manager to oversee a new, multi-agency initiative to improve access to social services. The Program Manager should have experience with program design and management, evaluation, research, and public policy related to poverty and equity, and service utilization/ coordination/ referrals for services for low-income populations. They should also have a good grasp of participatory research and co-design engagement practices, as well as an understanding of how digital products are designed, developed and maintained. The Program Manager will report to NYC Opportunity’s Director of Design and Service Design Studio, an arm of the office that leverages service design and human-centered design methodologies, and will work closely with other team- and executive-level directors.


Working with colleagues at NYC Opportunity, the Program Manager will lead planning, coordination and oversight for the “Ending Poverty to Prison Pipeline” initiative, covering four areas of activity:

  1. Capturing input and feedback from stakeholders (affected people, advocates, agencies, etc) to guide service delivery improvements and establish new practices which more consistently incorporate the voice and perspective of affected communities.
  2. Coordinating a cohort of new “Agency Navigators” and facilitating new cross-agency institutional practices to enable more seamless access to holistic services.
  3. Helping to manage a new user-friendly digital “service catalogue” and related data tools that support better service navigation, referrals and access to resources.
  4. Identifying evidence-based practices and promising program models to enable new or expanded approaches to support people connected with criminal justice.

The Program Manager will manage the design, implementation, program oversight, evaluation, and related projects in each of these workstreams. This position will work closely with and be supported by team members across the various office disciplines of service design, programs and evaluation, research, data, and product and technology. They will also work with senior leaders across City government, and with other program managers from multiple agencies. The position will also collaborate with other members of NYC Opportunity on the broader work of the office.

The Program Manager should have solid experience managing multi-stakeholder projects, developing and executing human-centered research plans, conducting fieldwork, capturing and synthesizing information from various stakeholders, and analyzing and developing key insights that can lead to actionable solutions and measurable outcomes are all key qualifications for this role.

Responsibilities include:

  • Oversee the development and implementation of the “Ending the Poverty to Prison” initiative, including its programmatic, digital product and data related work.
  • Build and maintain relationships with NYC government agencies currently operating or interested in navigation strategies (e.g.,. ACS, MOCJ, DOHMH, Housing Recovery Office, etc).
  • Work with City agencies to design, develop, implement, and support work plans, budgets, data collection protocols, and performance management strategies in alignment with NYC Opportunity’s existing practices and systems.
  • Manage up to 10 staff for project-related work, and coordinate with other managers to ensure staff have appropriate balance of responsibilities.
  • Ensure that the initiative activities are executed with quality, including research, facilitation, co-design sessions, stakeholder meetings, brainstorming and prototyping sessions, presentation prep, designing artifacts like journey maps or personas, and supporting in the writing of research reports, recommendation decks or the packaging of other materials.
  • Work with CUNY ISLG to create and lead the Service Navigation Learning Network.
  • Influence/co-create team strategy, process, and methodologies.
  • Facilitate onboarding and support user engagement of potential digital solutions.
  • Support NYC Opportunity communications efforts with writing summary presentations and reports, blogs, and articles on program operations and evaluations.
  • Respond to rapid research requests into policy, program and service areas, effective research-based practices to assist low-income populations, Mayoral policies, State/Federal anti-poverty programs, and other areas as needed.
  • Ensure appropriate metrics to show progress, results and challenges, reflecting best practices for program outcomes.
  • Assist with procurement, contracting and budget management.
  • Supervise staff, fellows, and/or interns and tasks assigned to others, as needed.
  • Execute special projects as necessary.

  Skills We're Seeking

We understand that candidates may not meet all of the preferred skills below. We encourage those interested to apply even if they do not meet all of them. We are looking for talented individuals to join our team.

Prior staff management and project management experience of complex, multi-stakeholder efforts.

Experience working closely with communities who are engaging with public services and programs and/or has lived-experience engaging with public services and programs.

Ability to establish productive and collaborative relationships with all levels of staff, inside and outside of the city and other governmental and non-governmental agencies. Experience in government, familiarity with New York City communities a plus.

Understands and has employed participatory research and community-centered design research and engagement practices.

Experience collecting data and developing metrics that demonstrate the impact of our work.

Commitment to reducing poverty, and advancing greater equality and opportunity.

Strong analytical skills and ability to understand and synthesize complex systems.

Strong communication and presentation skills, both verbal and written.

Ability to take initiative, problem solve, prioritize duties, and balance competing priorities while paying close attention to detail, meeting deadlines and working well under pressure. Persistence and a pro-active self-starter who positively contributes to a learning culture and collaborative team.

  Education and Experience

Masters degree with at least 6 years of experience, or Bachelor’s degree with at least 8 years of experience.

  Benefits and Compensation

This is a permanent, full-time position offering competitive salary and benefits. To learn more about the New York City's Employee benefits, visit the NYC Office of Labor Relations.

The salary range for this position is $100,000 - $110,000 commensurate with experience and qualifications.

  How to Apply

The application window for the Program Manager position with the Mayor’s Office for Economic Opportunity is now closed.