Program Designer & Coordinator

The Program Designer & Coordinator will use their expertise and experience to support the delivery of Service Design Studio programs and services to decrease poverty and increase opportunity for low-income New Yorkers.

Working closely with the Design Director, Program Manager and our fellowship partners, the Program Designer annd Coordinator will primarily support our new Designed by Community Fellowship, a fellowship and funding opportunity that aims to support community members in designing and developing hyper-localized solutions related to the COVID-19 crisis for and with NYCHA (New York City Housing Authority) communities. You can read more about the Designed by Community Fellowship here.

This individual will also support in developing the second Designed by Community Fellowship cohort, and will be influential in documenting and storytelling the program experience. This is a Mayor’s Fund to Advance New York City position that will work directly with the Service Design Studio at the Mayor’s Office of Economic Opportunity (NYC Opportunity).


  Responsibilities

The Program Designer & Coordinator comes with solid experience in community-building, relationship-building with partners, program administration, and communications. As someone who will be supporting the broader work of the Service Design team, they will also work closely with Design Leads and other team members on service design projects and will support the development and execution of human-centered research plans for workforce-related projects.

(80-85%) Support the Designed by Community Program:

  • Lead the fellowship team in collecting and capturing feedback from fellows on a continual basis.
  • Lead on documenting the fellows’ experience and synthesize lessons learned to inform future program iterations.
  • Functions as part of a team to provide transparent and responsive assistance to fellows and fellowship staff to ensure a successful fellowship experience.
  • Coordinating a cohort of 5-15 fellows. This includes corresponding with fellows, coordinating and setting up meetings, managing paperwork, troubleshooting technology and supporting with any other duties as directed by the Program Manager.
  • Recommending, drafting and developing communications materials related to the fellowship including newsletter blurbs, blog posts, social media, and final outcome reports.
  • Support developing curriculum and delivering monthly trainings and workshops related to fellowship.
  • Support with connecting fellows to relevant opportunities that support entrepreneurship or the scaling of business ideas.
  • Support researching similar community models that can help us continuously improve our program and offerings.

(15-20%) Support general Service Design Studio operations:

  • Work with Design Leads on project strategy and deliverables
  • Support co-design, participatory research and/or user testing on workforce-related projects.
  • Contribute to the overall development of strategy, design, deliverables, and final products on workforce-related projects.

Locations Requirements

This position is for someone who is based in New York City. Our office is working remotely for an undetermined amount of time, so this role will begin remotely with possibility for in-person meetings depending on the circumstances we’re under due to COVID-19. We use Slack, Google Suite and Figma for easy remote collaboration, and we work hard to keep the sense of teamwork despite the distance.

  Skills We're Seeking

Experience working closely with communities who are engaging with public services and programs and/or has lived-experience engaging with public services and programs themselves.

Experience in policy, government or non-profit, in particular with low-income and vulnerable youth and families is a plus.

Experience facilitating meetings, trainings or workshops with diverse stakeholders.

Holds previous experience supporting individuals in learning and developing new skills.

Demonstrated ability to support coordination of projects with multiple stakeholders.

Strong research skills: Has experience conducting and synthesizing landscape reviews, as well as experience doing qualitative research.

Excellent writing skills: Comfortable outlining reports, documenting and summarizing insights and recommendations; Social media/communication skills a plus.

Other technical skills that are preferred, but not required: Adobe Creative Suite, Figma, MIRO, or other prototyping or visualization platforms

Commitment to the mission of advancing greater equality and opportunity.

  Education and Experience

A master's degree from an accredited college in public administration, public policy, economics, information technology, data science, finance, sociology, political science, urban studies or a closely related field, and two years of satisfactory full-time professional experience in government or non-profit sector.

or,

A baccalaureate degree from an accredited college and four years of professional experience in the areas described in "1" above.

  Benefits and Compensation

This is a short-term grant funded position via the Mayor’s Fund to Advance New York City. This position will end on August 31, 2021.

The salary range for this position is $35,000 - $38,000 commensurate with experience and qualifications. The Mayor’s Fund also provides its employees with a robust benefits package.

This person must be eligible to work in the United States, as we are unable to sponsor candidates for this position.

  How to Apply

Please fill out the application form. The form will prompt you to upload a resume and portfolio. We are trying to quickly fill this role.

Due to the volume of applications received we may not be able to respond to every application.