Product Specialist

The Product Specialist will support our Benefits Access portfolio; a suite of digital and data products that connects millions of New Yorkers to social services and benefits. Reporting to the Senior Product Manager, they will support driving new feature development, refinements, metric reporting, and maintenance for ACCESS NYC; as well as supporting the growth and adoption of the NYC Benefits Platform, open-source tools we develop and maintain in tandem with ACCESS NYC.

We are looking for an experienced Product Specialist who can help us better understand the challenges employers are facing, how they are currently solving this challenge, who else is solving this challenge and what might the City be able to do to ease these pain points.

The Product Specialist will work with internal teams of product managers, content strategists, developers, and interns, and also with external stakeholders across government agencies that deliver benefits and services and engage the community of New Yorkers we serve


  • Research and manage updates for the ACCESS NYC Benefits Screener, which lets households determine potential eligibility for 40+ benefits based on factors such as income, expenses, and household composition.
    • Analyze complex eligibility criteria for public benefits.
    • Research, identify, and analyze changes to eligibility criteria, translate into tasks for developers to implement: updating, drafting or deleting income tables, if/then statements, etc.
  • Lead the design and implementation of new eligibility screen rules, including scoping, working with agency partners on interpreting policy and working with developers to implement, test and launch.
  • Investigate and identify how we might simplify the process to make it easier for tech and non-tech people to update and manage.
  • Support the discovery, research and development of new benefits access products and services.
  • Design, execute, and interprets user and web experiments using Google Optimize for A/B and multivariate testing.
  • Produce metrics and analytics reports for benefits access portfolio.
  • Maintain product documentation.

  Skills We're Seeking

We understand that candidates may not have all of the skills we are seeking below. We encourage those interested to apply even if they do not meet all of them. We are looking for talented individuals to join our team.

Commitment to the mission of advancing greater equality and opportunity.

Experience working closely with communities who are engaging with public services and programs and/or has lived-experience engaging with public services and programs.

Experience in policy, government or non-profit, in particular with low-income and vulnerable youth and families is a plus.

Ability and interest in learning, understanding, and translating complex information related to government programs and simplifying this for the benefit of the public.

Excellent communication and presentation skills, both verbal and written.

Familiarity or willingness to learn data analysis methods and tools like Google Analytics, Google Data Studio, and Google Tag Manager.

Can organize work for yourself and delegate tasks to others.

  Education and Experience

A master's degree from an accredited college or university with a specialization in an appropriate field of physical, biological or environmental science or in public health.

  Benefits and Compensation

This is a permanent, full-time position offering competitive salary and benefits. The salary range for this position is $ 64,140 - $ 77,609 commensurate with experience and qualifications.

To learn more about the New York City's Employee benefits, visit the NYC Office of Labor Relations.

Applicants must be authorized to work in the United States. We are unable to provide sponsorship to prospective employees.

  How to Apply

Please fill out the application form. The form will prompt you to upload a resume and cover letter.

In addition to the application form, candidates will have to complete a separate application on the NYC job portal (Job ID: 573968).

Due to the volume of applications received we may not be able to respond to every application.



Please note that as of September 13, 2021, NYC government employees are no longer working remotely. This position will require work from our office in Downtown Brooklyn.