Product Manager - Ending the Poverty to Prison Pipeline

As part of a comprehensive effort to reform and reinvent New York City’s approach to criminal justice and policing, the City of New York is launching an “Ending the Poverty to Prison Pipeline” initiative that addresses the recommendations surfaced in the Police Reform and Reinvention Collaborative draft plan. Within this initiative, NYC Opportunity will be focused on developing solutions and furthering recommendations that connect low-income and justice-involved clients and their families to new or improved streamlined services and supports that center community needs, and prevent or reduce justice system contact.

As part of the Ending the Poverty to Prison Pipeline initiative, the Product team will help improve access to the broad array of social services administered and funded by New York City. This includes developing and managing digital tools that make it simpler to understand what services exist and easier for client-serving staff to make referrals and connections to complementary resources. The Product Manager will be a key contributor to this work, collaborating with other members of our team whose expertise includes facilitating data integration to improve social service performance, facilitating better service experiences, and designing new digital and in-person services with agency partners.


The Product Manager will be responsible for the delivery, ongoing success, and continuous improvement of the service catalog product and collaborate with other team members as needed.

Responsibilities include:

  • Drive and maintain product roadmaps and strategies.
  • Collaborate with design, technology, data, and other internal and external teams, including holding agency stakeholder relationships.
  • Navigate policy changes and opportunities that impact products.
  • Utilize user research, analytics, and other metrics to make product decisions and set priorities.
  • Turn user research insights into actionable items and materials, such as user experience flows.
  • Manage procurement and contracting with vendors.
  • Maintain product development timelines and scope.
  • Facilitate requirements gathering activities with representatives from appropriate business operational units, other application support teams, and external agencies and vendors.
  • Lead content development, work closely with agency partners for iteration and approval.
  • Create product launch plans and ongoing marketing strategies.

  Skills We're Seeking

We understand that candidates may not have all of the skills we are seeking below. We encourage those interested to apply even if they do not meet all of them. We are looking for talented individuals to join our team.

Understands product development with empathy.

Expertise in digital product management and strategy.

Experience in product marketing research and user research.

Familiarity with data analysis methods and tools. Ability to handle confidential and highly sensitive information in a professional manner.

Ability to self-direct work.

Excellent communication and presentation skills, both verbal and written.

Client-focused, committed to rapid execution, and strategic and flexible.

Integration of API and open platforms.

Commitment to the mission of advancing greater equality and opportunity.

  Education and Experience

Bachelor's or Master's degree in technology or equivalent preferred with 3-5 years of professional experience.

  Benefits and Compensation

This is a permanent, full-time position offering competitive salary and benefits. To learn more about the New York City's Employee benefits, visit the NYC Office of Labor Relations.

The salary range for this position is $70,000 - $100,000 commensurate with experience and qualifications.

  How to Apply

Please fill out the application form. The form will prompt you to upload a resume and coverletter.

Due to the volume of applications received we may not be able to respond to every application.