Product Implementation Lead (My File NYC)

The Mayor’s Office for Economic Opportunity (NYC Opportunity) works to reduce poverty and broaden opportunity by advancing the use of data and evidence in program and policy design, service delivery, and budget decisions.

We are looking for a human-centered design and product focused person to lead the implementation of pilot projects connecting NYC residents experiencing homelessness to government services (from entering shelter to permanent housing). This person will partner with our product team, agency partners, and city residents to implement and manage the adoption of My File NYC. They’ll work to uncover challenges, work with the product team on creating solutions, and measuring the success and scaling of the product over time.

This is a full-time, contract position with benefits for one year.


The ideal candidate will be respectful of community challenges and comfortable working with individuals and families experiencing homelessness. Fluency in Spanish is a plus.

Responsibilities include:

  • Lead the implementation and ongoing support and success of My File NYC with partner agencies and organizations.
  • Create, manage, and update training and outreach materials.
  • Conduct stakeholder training, information sessions, and onboarding processes to My File NYC.
  • Keep abreast of the administration’s policy and goals, as well as in the civic tech community, in the homeless services and document management space.
  • Directly engage with NYC residents to better understand needs and how they are currently interacting with city services. Assess how is (for current users) / how can (for potential) is My File NYC able to solve these challenges.
  • Work with the Product Team and agencies to align on pilot goals, how do we effectively evaluate and report findings.
  • Lead multidisciplinary project teams to research and define problems, assess potential opportunities and impacts, align on success measures, and manage implementation plans for new projects.
  • Collaborate with design, technology, data, and other internal and external teams to drive the product development lifecycle.

  Skills We're Seeking

We understand that candidates may not have all of the skills we are seeking below. We encourage those interested to apply even if they do not meet all of them. We are looking for talented individuals to join our team.

Commitment to the mission of advancing greater equality and opportunity.

Experience working closely with communities who are engaging with public services and programs and/or has lived-experience engaging with public services and programs.

Experience in policy, government or non-profit, in particular with low-income and vulnerable youth and families is a plus.

3-4 years of experience as a Product Manager, Program Manager, or other direct experience focused on the use of technology and public interaction with solutions.

Experience managing, supervising, or coaching junior staff.

Experience engaging communities through user research, outreach, or through direct services

Ability to self-direct work with excellent communication and presentation skills, both verbal and written.

Familiarity with data analysis methods and tools.

Ability to handle confidential and highly sensitive information in a professional manner.

  Benefits and Compensation

This a one year contract.

$85,000 - $90,000 base salary (The total compensation package with benefits is $117,000 - $123,500)

Applicants must be authorized to work in the United States. We are unable to provide sponsorship.

  How to Apply

Please fill out the application form. The form will prompt you to upload a resume and cover letter.

Due to the volume of applications received we may not be able to respond to every application.



Please note that as of September 13, 2021, NYC government employees are no longer working remotely. This position will require work from our office in Downtown Brooklyn.