As part of a comprehensive effort to reform and reinvent New York City’s approach to criminal justice and policing, the City of New York is launching an “Ending the Poverty to Prison Pipeline” initiative that addresses the recommendations surfaced in the Police Reform and Reinvention Collaborative draft plan. Within this initiative, NYC Opportunity will be focused on developing solutions and furthering recommendations that connect low-income and justice-involved clients and their families to new or improved streamlined services and supports that center community needs, and prevent or reduce justice system contact.
The Design Lead will primarily support the Ending the Poverty to Prison Pipeline initiative, and use their expertise and experience to work collaboratively with multiple stakeholders to plan, research and design solutions and recommendations that address not only end products or services, but also processes (eg. contracting), practices (eg. client service), policies (eg. service requirements), communications (eg. outreach and communications), and organizational culture. You will also be expected to interact with agencies, community organizations, advocates, New Yorkers affected by the justice system, and other stakeholders.
The Design Lead will also provide ongoing support for other NYC Opportunity priorities which require a service design and user-centered perspective. You will work closely with design, program and evaluation, data, product and technology team members to enhance and expand NYC Opportunity’s programs and products and will contribute to elevating, strengthening and executing the wider office’s strategies. Most of your projects will fall under the Service Design Studio team, but some of your work will be part of cross-collaborative efforts across the wider office, many which will have touchpoints around the theme of improving and streamlining service navigation.
As a Design Lead, you come with the desire to proactively address issues of diversity, equity, accessibility, and inclusion within the context of service design and advocate for centering the voices of New Yorkers - our residents, community-based service providers, frontline staff and other stakeholders - through our service design processes, tools and outputs.
We understand that candidates may not have all of the skills we are seeking below. We encourage those interested to apply even if they do not meet all of them. We are looking for talented individuals to join our team.
A master's degree from an accredited college in social design, anthropology, public administration, public policy, economics, information technology, data science, finance, sociology, political science, urban studies or a closely related field, and two years of satisfactory full-time professional experience in government, or non-profit or social impact sector.
A baccalaureate degree from an accredited college and four years of professional experience in the areas described above.
This is a permanent, full-time position offering competitive salary and benefits. To learn more about the New York City's Employee benefits, visit the NYC Office of Labor Relations.
The salary range for this position is $90,000 - $105,000 commensurate with experience and qualifications.
The application window for Design Lead position with the Mayor’s Office for Economic Opportunity is now closed.