Associate Director, Programs and Evaluation

As part of the Programs and Evaluation Team, the Associate Director (AD) will coordinate the design, implementation, program management, evaluation for multiple initiatives and projects. This position will be part of NYC Opportunity’s Programs and Evaluation Team, and will work closely with other NYC Opportunity teams, Mayoral offices and City agencies.

The Associate Director works with the Director of Programs and Evaluation to manage the day to day work of the 12 member team to advance the overall P&E portfolio of programs, evaluations, and other related projects.


  Responsibilities

Program Evaluation

The AD focuses on the implementation and continuous improvement of team systems and processes supporting evaluation efforts, and oversees team activities and progress for NYC Opportunity’s approximately $3 million evaluation budget. The AD will be a key point person on the team to advise on internal and external monitoring and evaluation methods and strategies, and research.

  • Work with the Director and the Strategy and Operations team to oversee a pool of 11 contracted evaluation vendors, coordinating with internal and external partners to manage and troubleshoot, and support procurement, contracting, and budgetary needs related to evaluation projects.
  • Translate technical evaluation findings and insights into an accessible and actionable manner to be used by policymakers and practitioners.
  • Work with partners to support the development of appropriate metrics, targets and benchmarks for performance of initiatives, including both quantitative and qualitative data, user feedback, and other information.
  • Lead evaluation scoping and design for initiatives, manage external evaluators in developing, implementing, and finalizing evaluations; coordinate the dissemination of evaluation findings to various constituencies, translating technical evaluation information to policymakers and other stakeholders.
  • Work to ensure that participatory methods, stakeholder consultation and coordination, service design, and feedback from directly impacted service users and communities is incorporated into the work.
  • Respond to rapid turnaround research and communications requests into: program and service areas and research-based practices to assist low-income populations, Mayoral policies, State/Federal anti-poverty programs, our own team’s projects, and other areas.

Knowledge Management and Thought Partnership

The AD will work to create and support internal knowledge management efforts, and to support our efforts to share our learnings and strategies to various stakeholders inside and outside of City government.

  • Regularly analyze data and research, reflect on and synthesize lessons learned across staff and partners, and produce actionable findings and summary reports.
  • Share insights via meetings, speaking engagements, written products, data visualizations and other community engagement activities, translating technical evaluation information to policymakers and other stakeholders.
  • Engage City agency partners, and external audiences including policymakers, community members and frontline staff, through meetings, conference presentations and helping to organize events.
  • Support NYC Opportunity’s efforts to influence policy at the local, state, and federal levels.
  • Support office communications efforts with writing reports and articles, preparing public facing presentations, stories to highlight, draft releases, talking points and other materials.

Team Management

The AD supports team members – who are responsible for the success of their portfolios of projects – through direct supervision of multiple staff and overall team leadership and management, in conjuction with the Director. The AD advances successful management of the team’s projects by serving as a resource, consulting on strategy, making connections within NYC Opportunity’s body of work and beyond, assisting with troubleshooting, and keeping the work on track. The AD reviews deliverables and signs off on key project decisions before they're final, elevating to team and office leadership as needed.

  • Assist the Director with strategic planning for the team, developing and/or managing tools, practices, and systems to support team goals and priorities.
  • Work closely with other members of the P&E leadership team to design, implement, and/or oversee team systems and progress related to the team’s full scope of work, including idea generation, program design, implementation, performance management, evaluation, research, and other aspects of evidence-based policymaking.
  • Support the team’s efforts around infusing equity into all of our systems and practices, and participate in team and officewide equity initiatives.
  • Supervise staff, fellows, and/or interns and tasks assigned to others, as needed. Provide regular, constructive, actionable feedback to direct reports; Support employee performance via regular check-ins and annual reviews; Provide professional development guidance and mentorship to team members.

Program Development/Management and Other Work

The AD takes on additional tasks/projects for P&E and NYC Opportunity more broadly as required – including management of programs, evaluations, and/or other special projects.

  • Manage a portfolio of new and existing initiatives and evaluations across a range of issue areas affecting low-income New Yorkers in areas such as health/behavioral health/food policy programs, services for those impacted by the criminal justice system, workforce development, education programs, out of school youth, and others.
  • Work to develop and support the launch of new programs and policy initiatives, and to identify and pursue funding opportunities for the expansion of programs as needed.
  • Other projects as needed.

  Skills We're Seeking

We understand that candidates may not meet all of the preferred skills below. We encourage those interested to apply even if they do not meet all of them. We are looking for talented individuals to join our team.

Commitment to the mission of advancing greater equality and opportunity.

Experience working closely with communities who are engaging with public services and programs and/or has lived-experience engaging with public services and programs.

Experience in policy, government or non-profit, in particular with low-income and vulnerable youth and families is a plus.

Ability to think creatively and proactively, embrace new approaches and pioneer innovative solutions to intricate problems, while working collaboratively with a diverse constituency.

Proven success with project and performance management, program evaluation, and knowledge of policies/strategies to support low-income populations. Ability to become familiarized with new issue areas and relevant research bases as needed. Experience in designing, implementing, and operating project M&E systems from initiation to closeout.

Motivation to guide a project and problem solve, through design, execution, and completion while engaging the support of the team/ management as appropriate. Ability to work independently and within a fast-paced environment, as well as thrive in a collaborative and supportive team environment. Persistent and detail oriented.

Strong grasp of analytic and evaluative principles and concepts, including the ability to analyze and recommend policies and procedures, knowledge of program evaluation methodologies, ability to scope evaluation projects and support implementation/ analysis/ dissemination, and ability to analyze complex systems and propose innovative approaches to multi-faceted problems facing low-income New Yorkers.

Familiarity and understanding of current trends in evaluation and research best practices related to poverty reduction and equity. Understands and/or has employed participatory research and community-centered design research/ qualitative methods and engagement practices, as well as interpreting quantitative data analysis.

Strong interpersonal skills and judgement; ability to establish productive and collaborative relationships with all levels of staff.

A motivated individual who can contribute positively to a learning culture and collaborative team and is willing to perform a range of tasks in a dynamic and rapidly responsive organization.

Supervisory experience. Experience fostering a high-performing team by providing differentiated support, coaching, supervision, and mentorship to build a culture of innovation and excellence. Proficient in mindful delegation and capacity to assign work while clearly articulating expectations.

Strong communication and presentation skills, both verbal and written.

Effective and creative leadership ability. Able to lead and manage teams with empathy, excellence, accountability, and inclusivity, allowing for the building of consensus, fostering of trust and collaboration, and recognition of work.

Experience with strategic planning, and driving organizational change efforts.

  Education and Experience

Masters degree (MPA/MPP, MSW, MPH or related degree) or doctoral degree + at least 7 years relevant work experience

or,

Bachelors degree + at least 9 years relevant work experience

  Benefits and Compensation

This is a permanent, full-time position offering competitive salary and benefits. To learn more about the New York City's Employee benefits, visit the NYC Office of Labor Relations.

The salary range for this position is $90,000 - $110,000 commensurate with experience and qualifications.

  How to Apply

Please fill out the application form. The form will prompt you to upload a resume and cover letter.

In addition to the application form, candidates will have to complete a separate application on the Mayor's Office job portal.

Due to the volume of applications received we may not be able to respond to every application.

Please note that as of September 13, 2021, NYC government employees are no longer working remotely. This position will require work from our office at 253 Broadway, in Manhattan. All new staff are required by the City of New York to be vaccinated against Covid-19.