Senior Advisor, Connections to Care

The Division of Mental Hygiene of the New York City Department of Health and Mental Hygiene (DOHMH) is recruiting an Implementation and Improvement Research Associate for the Bureau of System Strengthening and Access (BSSA) in the Mental Health Innovation Lab (MHIL). MHIL evaluates, disseminates, and advises on the use of evidence-based best practices, provides hands-on support regarding use of implementation and improvement science to close treatment gaps, promote prevention, to support better data utilization. A major initiative of the MHIL is the Connection to Care (C2C) program.

Connections to Care is a 5-year, $30M initiative testing a model of partnerships between 15 community based organizations (CBOs) paired with a licensed mental health provider (MHPs). Through this partnership, CBO staff receive ongoing training and coaching in a core set of mental health skills that are incorporated into daily programming at the CBO. These skills are used to promote the well-being and mental health of program participants and refer those in need of more in-depth clinical care to services at the MHP. Through C2C, DOHMH and its partners seek to advance the level of evidence through a third party evaluation.

The Senior Advisor will oversee all aspects of the testing of the C2C model. This involves ensuring high-quality implementation of the model, managing data collection from the CBOs, providing strategic leadership for an overall technical assistance and learning network strategy, and ensuring data from implementation informs decision making and contributes to our understanding of the model as part of a 5-year evaluation of the model. This also includes researching and adapting tools to accurately assess and improve quality implementation and measure capacity of CBOs to tailor interventions to specific implementation contexts.


The Sr. Advisor will report to the Director of Implementation and Improvement in the Mental Health Innovation Lab within the Bureau of Systems Strengthening and Access (BSSA) at DOHMH in Long Island City, Queens. This position will be co-located at DOHMH and the Mayor’s Office for Economic Opportunity.

In this position, you will:

  • Ensure the C2C model is implemented with fidelity at contracted organizations.
  • Develop and adapt research-based processes and tools to collect and use data to inform improvement and advance high quality implementation of the model across the CBO sites.
  • Conduct site visits with the contracted organizations to review providers’ data reports and collect additional qualitative data.
  • Analyze program data to: 1) provide feedback and technical assistance to the contracted organizations to effectively implement with fidelity and quality, 2) inform adaptations and improvements to the model across sites, 3) inform the design of plans for sustaining and scaling C2C, and 4) build knowledge of how to best implement task-shifting approaches in NYC.
  • Regularly conduct scans of the literature and apply relevant implementation and best-practices research findings to program design, evaluation and technical assistance strategies.
  • In collaboration with contracted TA providers and DOHMH content experts, contribute from a research-based perspective to the development and execution of the overall technical assistance and learning network. This includes supporting learning and program improvement, and leveraging research and learning from sites.
  • Package and disseminate findings through conferences, webinars, and trainings for internal and external audiences.
  • Liaise with stakeholders including Mayor’s Fund, NYC Opportunity, and CBOs on issues of implementation, evaluation, continuous quality impovement, and sustainability.
  • Coordinate with external evaluation partners to support data collection efforts and contribute to technical articles and publications.
  • Additional DOHMH-related duties as necessary.

  Skills We're Seeking

Experience with program management, evaluation, mointoring, research, communications, and public policy related to health issues, poverty and disparities.

Understanding of analytic and evaluative principles and concepts which includes the ability to analyze and recommend policies and procedures.

Ability to think creatively, embrace new approaches and pioneer innovative solutions to intricate problems, while working collaboratively with a diverse constituency.

Self‐motivation to guide a project through design, execution, and completion while engaging the support of the team/ management.

Familiarity with mental health policies and programs, including experience managing the design and/or implementation of community mental health service models.

Highly organized and detail‐oriented.

Excellent oral and written communication skills

Experience in government a plus.

Commitment to the mission of advancing greater equality and opportunity.

  Education and Experience

Applicants must have a minimum of a relevant master's degree and two years full-time research experience in public health or related field.

5 years work experience in mental health and/or substance use, applied research or related area is preferred. Refer to the DOHMH posting for the full list of requirements.