Service Design Fellow

The application for the Mayor’s Office for Economic Opportunity Fellowship and Apprenticeship are now open!

A Fellowship with the Service Design Studio is an opportunity to grow your strategy, research and production expertise. You will be working with a small, impactful team creating public services to improve the lives of millions of New Yorkers. We are currently seeking recent graduates with an interest in service design, user research and prototyping. Projects will focus on the delivery, on-going success, and continuous improvement of government services.

The fellowship begins in Late August/Early Sept 2019. You must be committed to working full-time for a minimum of 6 months with an option to extend up to to one full year. Fellows are paid by the hour.

  Responsibilities

Based on your skills and interests, responsibilities will include:

  • Development of research plans and frameworks.
  • Project management assistance.
  • Lead user interviews, usability testing and workshops.
  • Design and facilitate workshops.
  • Contribute to research synthesis to generate insights and inform design decisions.
  • Development of visual assets.
  • Evolve the Studio’s core offerings in accordance with participant feedback.

  Education and Experience

Fellowships are open to recent graduate students with a background or interest in these disciplines: design, product management, data visualization, web development, public policy, social impact or similar.

Applicants must be authorized to work in the United States. We are unable to provide sponsorship to apprentices.

  Skills We're Seeking

Commitment to the mission of advancing greater equality and opportunity through human-centered design practices in government.

Interest in using plain language to help residents access and interact with government services.

Leadership potential and experience managing multiple tasks.

A strong portfolio in any/all of the following practices: user experience, human-centered design, interaction design, user research, data visualization, and service design.

Self-starter attitude that is comfortable in a fast-paced work environment.

Technical and design fluency and organization to support product vision and development.

  How to Apply

Please fill out the application form. The form will prompt you to upload a resume. Applications are due on a rolling basis.

Successful candidates will be invited for an initial phone screen. Due to the volume of applications received we may not be able to respond to every application.