Service Design Apprentice

The application window for the Mayor’s Office for Economic Opportunity Apprenticeships is now closed.

A service design apprenticeship with the Service Design Studio is an opportunity to grow your expertise in creating public services to help improve the lives of millions of New Yorkers. We are currently seeking students with an interest in service design design and user research.

Apprenticeships are temporary, paid positions that entail a minimum of three day/week commitment starting March 4, 2019, through May 31, 2019, with the potential to extend through summer.

What previous apprentices have had to say:

"A Design Apprenticeship at NYC Opportunity offers a unique hands-on experience in social impact design. And by hands-on, I really mean it. You’ll be out on the field talking to New Yorkers, working directly with civic service leaders, and helping to solve real challenges with a diverse team—all through the lens of design."

2017 Apprentice

"If you’ve ever wondered how you could apply your design expertise for social good, this is the place to learn and grow. I quickly gained valuable skills and truly felt like part of the team every step of the way. Ultimately the experience shaped how I view design and my own personal commitment to advancing social equality."

2017 Apprentice


Based on your skills and interests, responsibilities will include:

  • Assist in the creation of research plans and frameworks.
  • Assist in the preparation and facilitation of user interviews, usability testing and workshops, including note taking and setup.
  • Assist with research synthesis to generate insights and inform design decisions.
  • Participate in design and strategy workshops.
  • Assist in the creation of prototypes, design assets, and project documentation.
  • Create graphic assets for the office and products.

  Education and Experience

Apprenticeships are open to undergraduate or graduate students and recent graduates with a background or interest in these disciplines: design, product management, data visualization, web development, public policy, or social impact.

Applicants must be authorized to work in the United States. We are unable to provide sponsorship to apprentices.

  Skills We're Seeking

Commitment to the mission of advancing greater equality and opportunity through human-centered design practices in government.

A strong portfolio in any/all of the following practices: user experience, human-centered design, interaction design, user research, data visualization, and service design.

Interest in using plain language to help residents access and interact with government services.

Prototyping user experiences skills through web development using: HTML, CSS, JavaScript, and front-end development frameworks.

Turning user research insights into actionable insights and materials, such as user experience flows.

Technical and design fluency and organization to support product vision and development.

  How to Apply

The application window for the Mayor’s Office for Economic Opportunity Apprenticeships is now closed