Product Manager

The Product team conducts user research, creates user experience, and works closely with the internal and vendor technology teams to prototype, develop, and maintain evolving digital tools. The team also leads outreach, training and customer service for the products in its portfolio.

The Product Manager will be responsible for the delivery, on-going success, and continuous improvement of digital services.


  • Drive and maintain product roadmaps.
  • Be a key stakeholder in product functionality and change control.
  • Utilize user research, analytics, and other metrics to make product decisions and set priorities.
  • Navigate policy changes and opportunities that impact products.
  • Collaborate with design, technology, and business team members.
  • Hold agency stakeholder relationships.
  • Manage RFP development and contracting with vendors.
  • Maintain product development timelines and scope.
  • Lead content development, working closely with agency partners for iteration and approval.
  • Develop metrics and key performance indicators for products.
  • Create product launch and ongoing marketing strategy.
  • Other duties as assigned.

  Skills We're Seeking

Commitment to the mission of advancing greater equality and opportunity.

Expertise in digital product management and strategy.

Ability to self-direct work.

Excellent communication and presentation skills, both verbal and written.

Client focused, committed to rapid execution, and strategic and flexible.

Integration of API and open platforms that promote civic engagement and innovation and improve service delivery.

  Education and Experience

Bachelor’s or Master's degree with an interest in these disciplines: product management and development, public policy, and social impact.

If you're a recent graduate of a bootcamp, we recommend you check out our Product Fellowship and Apprenticeship

Successful candidates will be invited for an initial phone screen. Due to the volume of applications received we may not be able to respond to every application.

  How to Apply

This position may require applicants to take a civil service exam.

To learn more about the civil service process, visit the NYC Department of Citywide Administrative Services